/biz/ - Business & Finance

So i was swapping around 30k xmr to btc from a non custodial wallet (exodus) they used cripto intercambio to make the exchange. The swap was frozen and triggered a KYC/AML. I passed the KYC and was then asked for proof of origin funds which I supplied via a check deposit to my checking account and bank statements. I had originally purchased the xmr from a private seller so i dont have a trading history or any messages of me buying the xmr however i hold the keys to the xmr wallet that sent the funds and the btc wallet that was to receive the swapped xmr. Cripto intercambio has been reviewing my case for a week now. How much longer can they hold my funds? Will I ever get the swap to become completed into btc or will they send the xmr back? I need some advice if anyones been through this situation. I really want to know how long they can “review” my case. Do i need to take legal action?

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