/cgl/ - Cosplay & EGL

>order 100 charms from zaps
>usually get a tracking notification from DHL a few minutes after I get the shipped email, but this time I hear nothing
>two days go by I email them “hey I haven’t gotten a shipping notification for my order yet, what’s going on?”
>they quickly respond “hi, only orders that are valued at £200 get upgraded to courier shipping for free, you can track orders valued under £200 unless you pay for it blah blah, I also see that your last order was upgraded by mistake to courier we’ll make sure that doesn’t happen again”
>both orders in question were valued at £240
>what the hell are they talking about
>send them a screenshot of all my orders telling them I was confused since mine are clearly worth more than the £200 specified
>haven’t heard a response back from them yet
Is there literally anything Zaps won’t fuck up?
I’ve been using them for almost a year and nothing has changed, they’re always fucking up literally the dumbest and smallest shit possible.
My order that was shipped incorrectly may also take 6 weeks to arrive now, fucking thanks you useless company.