/cgl/ - Cosplay & EGL

Ordered a pair of cosplays from EZCosplay: Serena and Jasmine from the Pokemon franchise. Yeah, I know EZ's reputation, but they're the only ones I could get for Jasmine without resorting to no-name overpriced individuals. I expected mediocre and got... well, 25% mediocre.
They'd never done this cosplay and used pic related for reference, but took it literally. The dress and bow are fine, but they mistook the shadows on the sleeves as actual grey-toned fabric. Jasmine's also supposed to be wearing it casually, and it's supposed to be able to close across the chest, but the cosplay is too tight and doesn't even come close to closing. I'd like to return it and have it remade, but hearing horror stories of EZ's customer service makes me feel like it might not even be worth it.
At least Serena turned out well.